Website registrations and newsletter subscriptions have been re-enabled. The problems at the data center have been bypassed–permanently. Sorry about the downtime.
When the problems at the data center took my website down for most of one day, I was frustrated but chose to be patient. When the situation only improved marginally the next day, I started exploring options. When the problem was still not completely gone on the third day, I acted.
The Buck Stops Here
Initially, I was determined to give the folks at the data center the benefit of the doubt. I had 100% uptime during the previous three months while I worked on the new RCadvisor.com website. But like I said in my last post, final responsibility for the end user experience lies with me. In other words, blaming the data center for problems that affect you won’t get me anywhere. This poor availability was simply incompatible with the website user experience that I was aiming for.
To make matters worse, the data center folks did a terrible job communicating with me. The responses to my emails were always quick and polite. But the response was always “we are working on it; it’ll be fixed very soon.” That worked to hold me off for a day. After that, the credibility of the statement simply evaporated.
I did manage to get a backup server running the website, but that was clearly a poor substitute. It was slow, first of all. Given its temporary nature, I was forced to disable new user registrations. Posting there and then trying to transfer the post (and comments!) between servers was just not going to work.
It only took me about a day of (very) hard work, but RCadvisor.com is now running on an entirely new server. The old one was in Indiana. This one is in Michigan. A service that monitors uptime says that this data center was up and available 100% of the time during the entire year of 2011. That sounds good to me.
Back to Business
I’m tired of dealing with and talking about computer server problems, and I’m sure you are tired of hearing about it. There’s tons of RC topics I’d rather write about instead. Onward and upward!